Contact Us

Contact Us

We're here to help! Whether you have questions about your order, need product information, or just want to say hello, we'd love to hear from you.

📧 Get in Touch

Email: contact@ninetynineofficial.co
Website: ninetynineofficial.co
Response Time: Within 24 hours

What Can We Help You With?

🛒 Order Support

  • Order status and tracking
  • Modify or cancel orders
  • Payment issues
  • Order confirmation problems

Please include your order number when contacting us about orders.

📦 Shipping & Delivery

  • Shipping delays
  • Delivery issues
  • Address changes
  • International shipping questions

All shipping is handled by our partner CJ for reliable delivery.

🔄 Returns & Exchanges

  • Return requests
  • Exchange inquiries
  • Refund status
  • Damaged or defective items

We offer a 30-day return policy for your peace of mind.

🛍️ Product Information

  • Product details and specifications
  • Size and fit guidance
  • Care instructions
  • Availability questions

We're happy to help you find the perfect product.

Before You Contact Us

For faster assistance, please check if your question is answered in our:

When Contacting Us, Please Include:

For Order-Related Inquiries:

  • Your order number
  • Email address used for the order
  • Detailed description of your issue
  • Photos (if reporting damage or defects)

For General Inquiries:

  • Your name
  • Email address
  • Clear description of your question or concern
  • Any relevant details that might help us assist you

Our Commitment to You

When you contact us, you can expect:

  • Quick Response: We aim to respond within 24 hours
  • Personal Attention: Every inquiry is handled by our team personally
  • Clear Communication: We'll explain everything in simple terms
  • Follow-Up: We'll make sure your issue is completely resolved
  • Friendly Service: We treat every customer like family

Business Hours

While our website is available 24/7, our customer service team operates during:

Monday - Friday: 9:00 AM - 6:00 PM (IST)
Saturday: 10:00 AM - 4:00 PM (IST)
Sunday: Closed

Emails received outside business hours will be responded to on the next business day.

Emergency Contact

For urgent issues such as:

  • Fraudulent charges
  • Security concerns
  • Urgent delivery problems

Please mark your email as "URGENT" in the subject line, and we'll prioritize your request.

Feedback & Suggestions

We value your feedback! If you have suggestions for improving our products or services, please don't hesitate to share them with us. Your input helps us serve you better.

Social Media

While we primarily handle customer service through email, you can also follow us on social media for updates, promotions, and company news. However, for specific account or order issues, email remains the best way to reach us.

Partnership & Business Inquiries

For business partnerships, wholesale inquiries, or media requests, please contact us at contact@ninetynineofficial.co with "Business Inquiry" in the subject line.

Ready to Get in Touch?

Email us at: contact@ninetynineofficial.co

We're looking forward to hearing from you and helping with whatever you need!

Thank you for choosing ninetynineofficial.co. Your satisfaction is our priority, and we're here to ensure you have the best possible experience with us.