Return Policy

Last updated: August 15, 2025

At ninetynineofficial.co, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our hassle-free return policy.

Return Window

You have 30 days from the date of delivery to return your item(s) for a full refund or exchange.

Return Conditions

To be eligible for a return, items must be:

• In original, unused condition
• In original packaging with all tags attached
• Free from damage, stains, or odors
• Accompanied by original receipt or order confirmation

How to Return

1. Contact Us: Email contact@ninetynineofficial.co with your order number
2. Get Authorization: We'll provide a return authorization number
3. Package Items: Securely pack items in original packaging
4. Ship Back: Use the prepaid return label we provide
5. Track Return: Monitor your return using the tracking number

Return Shipping

Domestic Returns (India):

• Free return shipping for defective or wrong items
• Customer pays return shipping for change of mind returns
• Prepaid return labels available upon request

International Returns:

• Customer responsible for return shipping costs
• We recommend using trackable shipping methods
• Customs duties on returns are customer's responsibility

Refund Process

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method
• Refund Timeline: 5-10 business days to appear in your account
• Notification: Email confirmation when refund is processed

Exchanges

We offer exchanges for:

• Different sizes (subject to availability)
• Different colors (subject to availability)
• Defective items

Exchange shipping is free for defective items. For size/color exchanges, standard shipping rates apply.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us within 48 hours of delivery
2. Provide photos of the damage/defect
3. We'll arrange immediate replacement or full refund
4. No need to return the defective item in most cases

Wrong Item Received

If you receive the wrong item:

• Contact us immediately at contact@ninetynineofficial.co
• We'll arrange pickup of the wrong item
• Correct item will be shipped at no extra cost
• Priority processing for wrong item cases

Refund Exceptions

Please note that shipping costs are non-refundable except in cases of:

• Defective products
• Wrong items sent
• Our shipping errors

Return Status Updates

Track your return status:

• Return Initiated: Return request submitted
• Return Authorized: Return approved and label sent
• In Transit: Package on its way back to us
• Received: We've received your return
• Processing: Return being inspected
• Completed: Refund processed or exchange shipped

Contact for Returns

Need help with a return?

Email: contact@ninetynineofficial.co
Subject Line: Return Request - [Your Order Number]
Response Time: Within 24 hours

We're committed to making returns as easy as possible. Thank you for choosing ninetynineofficial.co!