Frequently Asked Questions

Find answers to the most common questions about shopping with ninetynineofficial.co. Can't find what you're looking for? Contact us at contact@ninetynineofficial.co

🛒 Ordering & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your order.

What payment methods do you accept?

We accept:

• Credit and debit cards (Visa, Mastercard, American Express)
• UPI payments
• Net banking
• Digital wallets (Paytm, PhonePe, Google Pay)
• Cash on Delivery (select areas)

Is my payment information secure?

Yes! We use industry-standard SSL encryption to protect your payment information. We never store your complete card details on our servers.

Can I modify or cancel my order?

You can modify or cancel your order within 2 hours of placing it. After that, your order enters processing and cannot be changed. Contact us immediately at contact@ninetynineofficial.co if you need to make changes.

📦 Shipping & Delivery

Who handles your shipping?

All our shipping and fulfillment is handled by CJ, our trusted logistics partner, ensuring reliable delivery worldwide.

How long does shipping take?

Domestic (India):

• Standard: 5-7 business days
• Express: 2-3 business days

International:

• Standard: 7-14 business days
• Express: 3-7 business days

Do you offer free shipping?

Yes! Free standard shipping on orders over ₹999 (domestic) and $50 USD (international).

How can I track my order?

You'll receive a tracking number via email once your order ships. Use our Track Order page or the link in your shipping confirmation email.

Do you ship internationally?

Yes, we ship worldwide! International customers are responsible for customs duties and import taxes.

🔄 Returns & Exchanges

What is your return policy?

We offer a 30-day return policy. Items must be in original condition with tags attached. See our full Return Policy for details.

How do I return an item?

Email us at contact@ninetynineofficial.co with your order number. We'll provide a return authorization and prepaid shipping label.

How long do refunds take?

Refunds are processed within 3-5 business days after we receive your return. It may take 5-10 business days to appear in your account.

Can I exchange for a different size?

Yes! We offer size exchanges subject to availability. Contact us to arrange an exchange.

🛍️ Products & Sizing

How do I know what size to order?

Check our size guide on each product page. If you're between sizes, we recommend sizing up. Contact us if you need sizing help!

Are your products authentic?

Absolutely! We only sell 100% authentic products directly from authorized suppliers.

Do you restock sold-out items?

We try to restock popular items, but availability depends on our suppliers. Sign up for restock notifications on product pages.

Can I get product care instructions?

Care instructions are included with each product. For specific care questions, contact us at contact@ninetynineofficial.co

👤 Account & Profile

Do I need an account to shop?

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and view order history.

How do I reset my password?

Click "Forgot Password" on the login page and enter your email. You'll receive a password reset link.

Can I change my shipping address?

You can update your address in your account settings. For orders already placed, contact us immediately if changes are needed.

💳 Pricing & Promotions

Do you offer student discounts?

We occasionally offer special promotions. Sign up for our newsletter to stay updated on discounts and sales.

Can I use multiple discount codes?

Only one discount code can be used per order. The system will automatically apply the best available discount.

Why did my price change at checkout?

Prices may change due to:

• Applied discount codes
• Shipping costs
• Tax calculations
• Currency conversions (international orders)

🌍 International Orders

Do I have to pay customs duties?

International customers are responsible for any customs duties, taxes, or import fees required by their country.

What currency will I be charged in?

You'll be charged in USD for international orders. Your bank may apply currency conversion fees.

Can you mark packages as gifts?

We cannot mark commercial orders as gifts as this violates customs regulations.

📞 Customer Support

How can I contact customer support?

Email: contact@ninetynineofficial.co
Response Time: Within 24 hours
Website: ninetynineofficial.co

What information should I include when contacting support?

Please include:

• Your order number
• Email address used for the order
• Detailed description of your issue
• Photos (if applicable)

Do you have a phone number?

Currently, we provide support via email for the fastest response. We typically respond within 24 hours.